Customer Success consulting

Customer Success expert formerly at Intercom and Thunder.  Taking on new Customer Success consulting projects.


Subject matter expert on:

  • Building and scaling Customer Success teams
  • Reducing customer churn and increasing reoccurring revenue
  • Aligning Sales, Support, Growth, and Customer Success teams
  • Implementing Customer Success products
  • Segmenting customers
  • Onboarding


Have a project you want to discuss? Email me at Brooke.Goodbary [at]


Want to learn more about Customer Success topics critical to your business? Check out my blog. My work has also been published by IntercomNateroAmityCalendlyKayako, and ChurnZero.