Read the full post on the ChurnZero blog.
“Have you thought this through?” We were celebrating Christmas at my grandparents’ house a few days before the 25th. The day was clear and you could see the base of Mount Diablo from the couch I was sitting on. It… Continue Reading
The days are getting shorter, holiday shopping is approaching its climax, and companies are starting to make plans and projections for 2018. But what SaaS metrics should your company use to gut-check your projections? Is the CAC or churn… Continue Reading
Customer Success teams interact with many cross-functional departments, building and maintaining relationships from Support to Account Management. But few relationships have more impact on future customer success than the one between Customer Success and Sales. At no time is coordination and collaboration between… Continue Reading
It should never be Customer Success and Customer Support. Yet, somehow these departments have become separated and even disassociated from each other. It has become common for Customer Success to be perceived as the driver of every aspect of customer satisfaction… Continue Reading