With 2018 retrospectives in full swing and a new year on the horizon, now is the perfect time to review David Skok’s annual private SaaS company survey. This report provides insights and benchmarks for teams across SaaS companies- from Sales and Marketing… Continue Reading
Who should be thinking about taking a job in Customer Success? The backgrounds of people in Customer Success widely vary. You might be a recent grad who doesn’t have much experience but knows they like working with people. Or, a… Continue Reading
The ChurnZero team has been spotlighting Customer Success professionals to get their take on the industry as well as get to hear some of their top tips they’d like to share. It was great being able to participate- read my… Continue Reading
Think about the last interaction you had with a service provider. Whether it was a livechat agent or a first-class flight attendant, your lasting impression of that interaction was primarily shaped by expectations around the level of service you would… Continue Reading
Customers are conditioned to see their Customer Success Manager (CSM) as the central point of contact with their vendor. As such, CSMs are the natural first stop for any project a customer wants to discuss. Interested in switching over to… Continue Reading
Relationships are at the core of all customer interactions, and it’s impossible to have a productive one if the communication is one-sided. In our personal lives, we have the luxury of writing people off who don’t reciprocate our efforts to… Continue Reading
Every company I’ve worked for has offered a different mix of resources to support Customer Success Managers (CSMs) when it came time to negotiate with current customers. At one startup, customers were mapped to an Account Executive, and CSMs would… Continue Reading
As Customer Success continues to find its way into the mainstream, Customer Success Managers (CSMs) are at the forefront of this growing movement. In fact, a recent analysis of LinkedIn data found nearly 20,000 open jobs for Customer Success Managers… Continue Reading
83% of Customer Success teams saw growth in team size within the last year according to survey results released by Totango just this week. Meanwhile, a recent analysis of LinkedIn data found nearly 20,000 open jobs for Customer Success Managers-… Continue Reading
There are a lot of companies marketing their software to Customer Success teams. By some estimates there are 20+ purpose built Customer Success software products on the market. Costs vary, but you’ll likely spend from $100 to over $5000… Continue Reading