Customer Success Enablement

From launching new accounts to helping existing customers achieve their goals and securing renewals, Customer Success teams have no shortage of responsibilities.

With so many demands on a CSM’s time, it’s not surprising that leadership teams are ramping up investment in tools and resources to better support Customer Success teams.

The concept of Enablement for Customer Success has developed out of this need.

To get a better sense of what Enablement teams do and how their role has evolved to include working with Customer Success, I spoke with Anna Cockell, who’s built enablement teams at hyper-growth startups and now works as Head of Enablement at Envoy.


Read the full post on the Natero blog.