Thinking about taking a job in Customer Success? Here’s why you should

Customer Success job

Who should be thinking about taking a job in Customer Success? The backgrounds of people in Customer Success widely vary. You might be a recent grad who doesn’t have much experience but knows they like working with people. Or, a sales person who wants to shift into owning the post-sales relationship. Maybe you’re a support rep who wants to be in role where you’re able to proactively help customers realize value and avoid needing support in the first place.

In my experience, hiring managers are less interested in your background- they want to see that you’re excited by the opportunities and responsibilities a Customer Success role entails. Need a final nudge before signing that offer letter? Here’s why accepting a job in Customer Success should be a no-brainer.

Huge growth

The median salary of someone working in Customer Success is $82,300 per year

As more companies adopt a customer-centric mindset there’s been a corresponding growth in Customer Success as a profession and a lot of investment funneled into building out Customer Success teams. Job openings have increased 90%+ YoY, and good talent is in high demand. According to this LinkedIn study the median salary of someone working in Customer Success is a competitive $82,300 per year.

Transferrable skillset

The skills you’ll learn working in Customer Success are applicable to any future position. Experience developing an understanding of customers’ needs, managing complex projects, and thinking strategically will be highly valued by any employer. Customer Success is a good jumping off point for recent grads who aren’t sure what they want to do long term, or people who don’t want to get stuck developing a niche expertise. Having a diverse skillset gives Customer Success Managers the ability to easily transition into cross functional roles within any department. CSMs at BombBomb have gone on to work as an Email Designer, salesperson, Front End Developer, and SVP of Operations.

Having a diverse skillset gives Customer Success Managers the ability to easily transition into cross functional roles within any department.

You’ll never be bored

Customer Success is still a growing and evolving profession- with your role constantly changing you won’t have time to get bored! You’ll also have an opportunity to define your role, department, and the profession as a whole. Whenever things ever get stale within your company I promise that your customers will keep you on your toes. In order to deliver meaningful value to customers you have to truly understand their business. Customer Success teams are exposed to the intricacies of different teams, companies, and industries, which means you’ll constantly be encouraged to learn something new.

Still have questions about joining the ranks of Customer Success professionals? Write a comment or send me a message- I’m happy to provide guidance to the next generation of folks in Customer Success!