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Brooke Goodbary
Customer Success consultant, writer, and expert
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Month: October 2017

Creating a post-sales process for customer success

October 19, 2017Brooke

Customer Success teams interact with many cross-functional departments, building and maintaining relationships from Support to Account Management. But few relationships have more impact on future customer success than the one between Customer Success and Sales. At no time is coordination and collaboration between… Continue Reading →

Guest Post

Where Customer Success and Customer Support goals overlap

October 18, 2017Brooke

It should never be Customer Success vs Customer Support. Yet, somehow these departments have become separated and even disassociated from each other. It has become common for Customer Success to be perceived as the driver of every aspect of customer satisfaction… Continue Reading →

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Recent Posts

  • Understanding the Customer Success Manager Role — Infographic
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  • Ways Customer Success should influence Marketing
  • What’s the appropriate CSM to Manager ratio?

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