Month: October 2017

Customer Success teams interact with many cross-functional departments, building and maintaining relationships from Support to Account Management. But few relationships have more impact on future customer success than the one between Customer Success and Sales. At no time is coordination and collaboration between… Continue Reading →

It should never be Customer Success vs Customer Support. Yet, somehow these departments have become separated and even disassociated from each other. It has become common for Customer Success to be perceived as the driver of every aspect of customer satisfaction… Continue Reading →