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Brooke Goodbary
Customer Success consultant, writer, and expert
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Month: February 2018

Not all churn is the same

February 27, 2018Brooke

Although churn is a common topic in the Customer Success circles I frequent, it’s not unusual to hear even an experienced CSM ask “wait, what type of churn are you talking about?”. In fact, it would be more concerning if… Continue Reading →

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