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Brooke Goodbary
Customer Success consultant, writer, and expert
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Month: July 2018

Negotiating as a Customer Success Manager

July 25, 2018Brooke

Every company I’ve worked for has offered a different mix of resources to support Customer Success Managers (CSMs) when it came time to negotiate with current customers. At one startup, customers were mapped to an Account Executive and CSMs would… Continue Reading →

Guest Post

Understanding the Customer Success Manager Role

July 20, 2018Brooke

As Customer Success continues to find its way into the mainstream, Customer Success Managers (CSMs) are at the forefront of this growing movement. In fact, a recent analysis of LinkedIn data found nearly 20,000 open jobs for Customer Success Managers… Continue Reading →

Guest Post

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Recent Posts

  • Understanding the Customer Success Manager Role — Infographic
  • How CSMs Can Manage Difficult Customer Situations
  • Why Customer Success Teams need to establish a feedback culture
  • Ways Customer Success should influence Marketing
  • What’s the appropriate CSM to Manager ratio?

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