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Brooke Goodbary
Customer Success consultant, writer, and expert
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Month: April 2019

Customer Success Managers can’t avoid conflict- they should tackle it head on

April 19, 2019Brooke

Customer Success is fundamentally about helping other people, and as a result, most Customer Success Managers have amicable and agreeable personalities. However, these same traits can lead them to shy away from conflict, which negatively affects customer relationships. Healthy and productive… Continue Reading →

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