Month: October 2019

For the 7th year, David Skok has published the findings from his annual survey of privately held SaaS companies. And just like the previous 4 years, I’m here to highlight the impact these trends could have on Customer Success teams… Continue Reading →

Help sites at a minimum explain how to use something. There’s usually a FAQ section, a few details about how to reset your password, and so on. Exceptional help sites go a step further and actually explain why you should… Continue Reading →