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Brooke Goodbary
Customer Success consultant, writer, and expert
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Month: September 2020

Why Customer Success Teams need to establish a feedback culture

September 30, 2020Brooke

It’s a typical Thursday at 2pm, which means you’re dialing in to your standing client call with ABC Corp. The call kicks off with the expected pleasantries, and you suggest diving into the agreed upon agenda. Your contact at ABC… Continue Reading →

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Recent Posts

  • Understanding the Customer Success Manager Role — Infographic
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  • Why Customer Success Teams need to establish a feedback culture
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  • What’s the appropriate CSM to Manager ratio?

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