The debate over what types of financial incentives companies should offer customer-facing employees has been unfolding for years. Department stores have gone back and forth on whether salespeople should be paid commission, and cable companies have started paying their support reps retention bonuses.
How do you determine which compensation plan aligns with the customer’s (and by extension, the company’s) best interests?
This question is especially fitting for Customer Success teams operating at the intersection where company and customer goals meet.
Read the full post on the Natero blog.